Meaning for Contact Centers
Seamlessly blend generative AI and human warmth to empower your agents to deliver exceptional service and unparalleled CSAT.
Transform Your Challenges into Opportunities
Improve Service Quality
Maximize agent intelligibility and fluency by removing language barriers - increasing understanding and improving call outcomes.
Enhance Agent Performance
Bridge accent barriers, reduces caller misunderstanding, and make calls more pleasant. Agents love it — and you’ll love reduced turnover.
Cut Operational Costs
Leverage offshore labor and make customers and agents happier - by removing common cause of misunderstanding — accent.
Build Trust and Empathy
Preserve the human touch: prosody, timbre, emotion and empathy, enabling agents to build trust and quickly solve callers’ problems.
Make Real Impact
Improve your business metrics by enhancing efficiency, boosting customer satisfaction, and drive measurable growth across all touchpoints.
Average Handle Time
Conversational Fluency
Customer Satisfaction
See What Our Customers Say
DeepTech Group is very excited about the possibilities that our Advisory partnership with Meaning brings to our Network. With our AI vetting and deep go-to-market expertise in the customer services markets, we see Meaning as a disruptive technology and a game changer for those companies that offshore support and serve customers and build trust locally. This means the world is a bit smaller.
Laurent Philonenko
CEO
DeepTech Group
Meaning's ability to dynamically transform an agent's voice to match the voice of the customer is game changing. Not only does it impact average handle time, conversion rates, and unnecessary customer escalations, the improvements in conversational fluency also dramatically improve overall customer satisfaction.
Kurt Heitmann
Founder and CEO
Global Callcenter Solutions (GCS)
Using Meaning’s professional voice avatars improved the conversation experience for our customers, making the agents easily understood, reducing the average time to complete a sales call, and improving efficiency.
Dana Urben
Chief Information Officer
On-line retailer
Key Features
Real-time Voice Conversion
Transform any accent in real-time to soften your agents' accents and improve your customer experience.
Noise Cancellation
Remove unwanted background noises to improve the quality of conversation and reduce handle time.
Conversational Fluency
Ensure your customers can quickly understand your agents and get the support they need.
Dialog Coaching
Post-conversation feedback will motivate your agents and lead to better outcomes.
Reimagine Your Voice
Ready to see how Meaning can transform real-time communications, remove language barriers, and provide exceptional conversational experiences?
Contact us and try Meaning for yourself.